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IT Helpdesk Support Specialist

Reference: CODUBM01
Listing Date: Monday, May 18, 2020
Location: Blue Mountains & Central West
Salary: Up to $35 per hour + super + OT
Work Type: Contract/Temp

We are hiring!

Your New Company

Our client, who has a long and impressive history located in the beautiful Blue Mountains is seeking an experienced technical level 1 or level 2 helpdesk support IT all-rounder to join their well established, friendly, and supportive team in their Katoomba office. 

These guys have well over 100 staff working across various sites in the Blue Mountains in a variety of roles.

Your new role - Helpdesk Support Analyst 

You will be working in a busy, supportive IT team, providing a wide range of IT support functions, predominately around infrastructure management for their various sites in the Blue Mountains.

This is a 3-6month casual full-time role initially, with the possibility for extension after review

Your daily duties will include;

  • Being the 1st point of contact for all IT and Service Desk issues (phone, email and in-person)
  • Keeping track of customer requests, providing updates, closing tickets
  • Exchange email administration
  • Laptop, computer, mobile and video conferencing support
  • TCP/IP networking support 
  • Infrastructure and server management 
  • Administration and other assistance as required 

What do you need to be successful;

Apart from your awesome 'can-do' attitude, we do not require any formal qualifications, you will need to have experience in a similar helpdesk support role though, which should  showcase your; 

  • Excellent communication skills 
  • Resilience & the ability to work with teams inhouse, and onsite
  • Demonstrated experience in a client focussed IT support role 
  • Knowledge and experience of Microsoft applications & server infrastructure
  • Knowledge of networks & networking 
  • Experience supporting modern peripherals including the trusty office printer
  • Great attitude and work ethic
  • A current drivers licence 
  • Ability to work in an office and onsite 

What is in it for you

  • Excellent opportunity to join a team located in the Blue Mountains 
  • Training and support is provided
  • Parking onsite 
  • Variety plus! No 2 x days are ever the same 
  • Work in the office in Katoomba plus travel to other sites as required
  • A company vehicle is supplied for any site visits or travel requirements
  • Paying from $30-$35 per hour + super + overtime

The Other Stuff

This is a Monday to Friday role working 7 x hours a day between the hours of 8am-530pm, flexibility is required and shifts are typically slightly staggered to give full coverage.  

Please note: Due to the urgency of this position, overseas applications will not be accepted. You must have the right to live and work full-time in Australia

What do you need to do now

Click on 'APPLY' now and follow the prompts. If you would like a confidential discussion about this role, or would like to discuss other potential roles and career opportunities please call Corine now on 02 4736 3666