Mediation Grievance Management Services

Typically, as Employers of Choice, our clients are committed to providing a productive, harmonious and fair work environment by recognising the right of employees to raise work-related grievances and have them dealt with in a sensitive, effective and timely manner. As such, it is imperative that we operate within the parameters of related Acts to ensure that any staff with work related problems, concerns or complaints can have them dealt with in a confidential, respectful, independent and professional manner.

Complete Recruitment Solutions offers an independent mediation service with the aim of resolving any disputes between staff members. Our Organisational Psychologists have an understanding of how the work environment can be effected by grievances, and are able to offer workable solutions to these problems.

Our services in this domain have been heavily utilised by both government and private sector clients. The aim of our process is to effectively resolve issues and refocus staff back to their organisational accountabilities.   A typical case would involve:

• Investigation of claim - one to one confidential interviews with implicated parties
• Mediation between affected parties
• Resolution - facilitation of open communication between parties
• Monitoring of resultant action plans
• Confidential report and recommendations to executive management

Investment

Fees for this service are charged at the rate of $350 per hour, excluding GST. For further information please contact our corporate psychologist Paul Dickinson at our head office on 1300 789 687.