Centre Coordinator

  • Permanent part-time: 10 am to 4 pm (22 hours per week) Mon, Tues, Wed & Thurs
  • $34 ph +Super + NFP Salary Sacrifice Option
Our client operates two well-equipped complimentary treatment centres for patients who have been diagnosed with cancer. They offer a range of subsidised treatments in addition to facilitating support groups and services for members and their families.

Due to continued growth, two permanent part-time opportunities have arisen within the team that will offer the successful candidates an opportunity to make a real and positive impact on the lives of clients and their families. Hours are flexible,10.00 am to 4.00 pm, Monday to Thursday and the pay rate is $34 per hour + Super with the NFP- Salary Sacrifice Option.

Duties will include:

Customer service
  • First line of support for new clients, by phone, website or in person, offering a welcoming and empathic presence
  • Verifying new client details and organising a nurse to reach out and schedule an intake appointment
  • Providing support to the client, their family and friends, offering refreshments and comfortable seating, among other considerations
  • Providing information on the services provided by the organisation and, in collaboration with the Client Services Coordinator, supporting communication between clients and therapists
  • Maintaining optimal presentation of reception and client services areas to create a warm and welcoming environment
  • General office administration including filing, archiving and maintenance of client records (database) - this includes accurate data entry of client, carer and therapist data
  • Coordinating the distribution of care cards to clients
  • Monitoring the centre's email and voicemail, ensuring timely responses
  • Maintaining the Client Services library (including books and DVDs)
  • Preparation and provision of reports, as well as assisting in data analysis
  • Assisting with ensuring administrative compliance
  • Processing financial transactions for membership, events, donations and therapies and completing end-of-day reconciliations
  • Managing banking, postage and petty cash
  • Coordinating catering as required, as well as room setup with the support of volunteers and housekeeping staff
  • Providing inductions, orientation and training to new staff, volunteers and therapists within the centre
  • Attending community and/or health marketing opportunities as needed
These roles are very important functions within each centre and will require a caring and confidential approach to your work. You will be required to work within a larger team comprised of staff, volunteers, board members and therapists, and as such you will need exceptional communication and interpersonal skills, with a compassionate and empathetic approach.

Skills required:
  • Excellent communication and coordination skills with a genuinely empathetic nature
  • Strong organisational and time-management abilities
  • High ethical standards and respect for confidentiality
  • Excellent phone manner with professional verbal and written communication
  • Intermediate Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Financial acumen with the ability to handle cash and EFTPOS transactions
  • An eye for detail and a proactive nature
  • Demonstrated ability to work within a team
Selection criteria:
  • Proven experience managing confidentiality in an environment requiring empathy and client care
  • Minimum of 5 years experience in a client-facing role such as reception or office administration
  • Knowledge of cancer support services or healthcare-related experience
  • A background in a not-for-profit organisation is highly desirable
  • Familiarity with various complementary therapies and their potential benefits for people living with cancer is highly desirable
  • Current NSW Drivers Licence
  • The ability to work occasional evenings or weekends for events and meetings
  • Full Covid vaccination is required
  • If you are highly motivated and believe this opportunity is right for you please submit your resume and cover letter in WORD FORMAT ONLY PLEASE, by clicking the apply now button.
Apply for this role
Sandra 330 X 330

Like to know more about the role?

Sandra Matthews
Senior Recruitment Consultant